Question 1

Is all your Wagyu A5?

Accepted Answer

Our catalogue holds A-grade Wagyu, A3 to A5. Every cut states its grade.

Question 2

Is it graded in Japan, or after import?

Accepted Answer

In Japan. A licensed JMGA grader sets the grade before the cut leaves the country.

Question 3

How is each cut traced back to the animal?

Accepted Answer

Every animal carries a 10-digit registry ID, Japan's national cattle traceability number. Every cut we sell states that number. It traces to one animal, not a herd or a lot.

Question 4

Can I verify a cut's registry ID myself?

Accepted Answer

Yes, on request. Send us the ID and we will confirm it against the animal's record.

Question 5

Do you sell crossbred Wagyu?

Accepted Answer

No. We list only the four pedigree Wagyu breeds recorded in Japan's closed herd book.

Question 6

Do you buy through auction or wholesale markets?

Accepted Answer

No transaction of ours happens at auction. Grading takes place at auction, as it does for every carcass in Japan: a step in the process, not a market we buy from. Our agreement is directly with each partner farm.

Question 7

Do you name the farms you source from?

Accepted Answer

Yes. Every cut is named to the herdsman and the farm that raised the animal.

Question 8

Where do you currently ship to?

Accepted Answer

The Cayman Islands and Miami, our first markets. If you are outside those markets, register your interest and we will let you know when we reach you.

Question 9

How long does an order take to arrive?

Accepted Answer

Most orders reach you within five to seven business days of confirmation, once grading, packing and cold-chain transit are accounted for.

Question 10

Do you source to order, or hold inventory?

Accepted Answer

We import Wagyu to order, from our partner farms to your door. Each listing is a specific cut from a specific animal, not drawn from held stock.

Question 11

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards. Further methods will be added as we expand.

Question 12

Is there a minimum order?

Accepted Answer

There is no set minimum. Shipping is costed per order, so a larger order carries a proportionally lower delivery cost.

Question 13

How is the cold chain maintained in transit?

Accepted Answer

Every shipment leaves blast-frozen and vacuum-sealed, held at −18°C or below for the full transit, monitored at every step.

Question 14

What happens if the cold chain breaks in transit?

Accepted Answer

The shipment is not sold. If a monitored breach occurs before your order reaches you, it does not go out.

Question 15

What happens if my order arrives compromised?

Accepted Answer

Contact us within 24 hours of delivery, with photographs. We will replace the order or refund it in full.

Question 16

Is a certificate included with every order?

Accepted Answer

Yes. Each order arrives with its JMGA certificate and traceability record.

Question 17

Is Wagyu shipped frozen only, or is there a chilled option?

Accepted Answer

Frozen only, by design. Every shipment is blast-frozen and held at −18°C to protect the marbling in transit.

Question 18

What will I find when I open the box?

Accepted Answer

Your Wagyu arrives vacuum-sealed and still frozen, packed with insulation and a coolant to hold temperature through the final leg of transit. Each cut is labelled with its farm, animal ID and grade. Its certificate travels in the same box.

Question 19

Should I freeze it straight away, or is it safe to leave out?

Accepted Answer

Move it to the freezer as soon as it arrives. Keep it at −18°C or below until you are ready to thaw it.

Question 20

How do I thaw it?

Accepted Answer

Thaw slowly, in the refrigerator, in the sealed pack: 24 to 48 hours depending on thickness. Never thaw at room temperature or in a microwave. Rapid thawing draws out moisture and dulls the fat's texture.

Question 21

How should I cook it?

Accepted Answer

Render a trim of its own fat in the pan. No other oil is needed. High heat, short time, salt alone, just before the pan. Stop at rare to medium: beyond that, the fat you paid for renders into the pan. Full guidance is on What is Wagyu.

Question 22

How long can I keep it, frozen and after thawing?

Accepted Answer

Frozen, until the day you thaw it, at −18°C or below. Once thawed, cook within two days. Do not refreeze.

Question 23

Should I portion it before cooking?

Accepted Answer

Wagyu is rich. 100 to 150 grams a serving is a full portion. Thick cuts can be divided before cooking, with a sharp knife, in single strokes.

Question 24

割引はどのように機能しますか？

Accepted Answer

メンバーはチェックアウト時に、ティアレベルに応じた割引がすべての商品に自動的に適用されます。割引はカートに即時反映され、通常価格とメンバー価格の両方が表示されます。

Question 25

無料配送はいつ適用されますか？

Accepted Answer

メンバーは150ドル以上のすべての注文で急速配送が無料になります。150ドル未満の注文は割引送料が適用されます。すべての配送には温度管理パッケージが含まれます。

Question 26

メンバーシップを共有できますか？

Accepted Answer

メンバーシップは個人使用のみで、アカウントに紐付けられています。ただし、家族や友人へのギフトメンバーシップを購入することができます。

Question 27

解約したい場合はどうすればよいですか？

Accepted Answer

メンバーシップはいつでも解約できます。購入していない場合は全額返金いたします。メンバー特典を利用した後は、請求期間終了まではメンバーシップが有効です。

Question 28

いつ元が取れますか？

Accepted Answer

ほとんどのメンバーはわずか2〜3回の注文でメンバーシップ費用を回収できます。例えば、200ドルの注文でスタンダード10%割引なら20ドル節約、プレミアム20%割引なら40ドル節約できます。

Question 29

メンバーシップは自動更新されますか？

Accepted Answer

はい、メンバーシップは特典が途切れないよう毎年自動更新されます。更新の30日前にリマインダーが届き、それ以前であればいつでもキャンセルできます。

Question 30

What are the membership options?

Accepted Answer

Three levels, open to both Individual and Corporate holders: a free Account (newsletter, points and the bulk discount); the Kiwami Circle, a paid membership you join (order discounts); and the Allocation, which is selectively granted on request.

Question 31

What's the difference between Individual and Corporate tiers?

Accepted Answer

The tiers are the same; the holder differs. Individual is for a single buyer. Corporate is for a company purchasing in a business capacity.

Question 32

How do I join the Kiwami Circle?

Accepted Answer

It's open. Join through the sign-up portal and the membership fee applies (see the Tier Comparison). Corporate joins the same way, with one added step: submission of a document confirming the company, which sets up annual billing.

Question 33

What is the Allocation, and how do I get it?

Accepted Answer

The highest level. It isn't bought: it's granted on request, and not every request is granted. Approval weighs your standing as an established buyer against the supply available, since the Allocation carries real claims on a finite yield.

Question 34

What does Corporate membership add?

Accepted Answer

Beyond the shared tiers, Corporate holds several buyers under one account with consolidated invoicing, so a team orders together and settles on a single bill.

Question 35

How do points work?

Accepted Answer

Points accrue on every order at one rate that holds across all tiers, the free Account included. They're redeemed against future orders.

Question 36

What's the difference between the bulk discount and the per-order discount?

Accepted Answer

Two separate benefits. The bulk discount rewards larger orders and applies at every tier. The per-order discount reduces the price on each order and begins at the Circle. Both scale by tier, and the per-order discount also by account type (see the Tier Comparison for rates).

Question 37

What does seeing a cut “before the catalogue lists” mean?

Accepted Answer

Allocation members are shown an animal's yield before it reaches the shop, ahead of public listing. Every other tier sees it once it lists.

Question 38

Does the Allocation cost more?

Accepted Answer

No. It carries no markup: the price reflects what we pay our supplier plus the handling fee. What it buys is access, not a premium.

Question 39

How do I sign up?

Accepted Answer

Through the Kiwami account sign-up portal. Create your free Account, then add the Kiwami Circle or request the Allocation from your account.

Question 40

Can I move between tiers?

Accepted Answer

Yes. You can step up a tier at any time. The new benefits apply from the change.

Question 41

Can I cancel my membership?

Accepted Answer

An Individual membership can be cancelled and runs to the end of its paid term. Corporate's annual billing runs for the full year.

Question 42

Do you work with restaurants and professional kitchens?

Accepted Answer

Yes. Wagyu no Kiwami serves both the individual buyer and the professional kitchen that sources to the same standard.

Question 43

How does a trade account differ from Membership?

Accepted Answer

A trade account is built around standing volume: a reserved quantity set ahead of a menu cycle, rather than a per-order discount. Contact us directly to set one up.

Question 44

What do I need to open a trade account?

Accepted Answer

Tell us your kitchen's expected volume and frequency. We will set pricing and a delivery schedule around it.

Question 45

Is there a minimum order for trade accounts?

Accepted Answer

Trade minimums are set individually, based on your kitchen's volume.

よくある質問

Sourcing & the Standard

Ordering & Payment

Delivery & Shipping

Wagyu Handling

Membership

Trade & Professional Kitchens

まだご質問がありますか？

Sourcing & the Standard

01Is all your Wagyu A5?

02Is it graded in Japan, or after import?

03How is each cut traced back to the animal?

04Can I verify a cut's registry ID myself?

05Do you sell crossbred Wagyu?

06Do you buy through auction or wholesale markets?

07Do you name the farms you source from?

Ordering & Payment

01Where do you currently ship to?

02How long does an order take to arrive?

03Do you source to order, or hold inventory?

04What payment methods do you accept?

05Is there a minimum order?

Delivery & Shipping

01How is the cold chain maintained in transit?

02What happens if the cold chain breaks in transit?

03What happens if my order arrives compromised?

04Is a certificate included with every order?

05Is Wagyu shipped frozen only, or is there a chilled option?

Wagyu Handling

01What will I find when I open the box?

02Should I freeze it straight away, or is it safe to leave out?

03How do I thaw it?

04How should I cook it?

05How long can I keep it, frozen and after thawing?

06Should I portion it before cooking?

Membership

01割引はどのように機能しますか？

02無料配送はいつ適用されますか？

03メンバーシップを共有できますか？

04解約したい場合はどうすればよいですか？

05いつ元が取れますか？

06メンバーシップは自動更新されますか？

07What are the membership options?

08What's the difference between Individual and Corporate tiers?

09How do I join the Kiwami Circle?

10What is the Allocation, and how do I get it?

11What does Corporate membership add?

12How do points work?

13What's the difference between the bulk discount and the per-order discount?

14What does seeing a cut “before the catalogue lists” mean?

15Does the Allocation cost more?

16How do I sign up?

17Can I move between tiers?

18Can I cancel my membership?

Trade & Professional Kitchens

01Do you work with restaurants and professional kitchens?

02How does a trade account differ from Membership?

03What do I need to open a trade account?

04Is there a minimum order for trade accounts?

まだご質問がありますか？